Shipping Policy

Thank you for shopping with Casey and Scout. Every order means a lot to our small creative business, and we want you to know what to expect before your order arrives.

Casey says patience is easier with coffee. Scout says snacks help too.

Order Processing Time

Most orders are processed before shipping in approximately 2 to 4 business days. This processing time includes getting your product printed, packaged, and ready to ship.

Because our products are printed after your order is placed, processing times may occasionally be shorter or longer depending on the product ordered, printer workload, and busy holiday seasons.

During popular gift-giving times such as Mother’s Day, Father’s Day, Halloween, Christmas, and other major holidays, our printing partners can become much busier than usual. When that happens, it may take extra time to print, package, and ship your order.

We always appreciate your patience during these busy seasons.

How Orders Are Shipped

Most orders are shipped through USPS, the United States Postal Service. However, the final shipping carrier is chosen by the printing partner handling your order.

The printer may choose the best carrier based on the product being shipped, the print location, the delivery address, package size, and other shipping factors.

Once your order ships, delivery time will depend on the carrier and destination.

Shipping Address Policy

At this time, we ship orders only to the billing address connected to the credit card or payment method used at checkout.

We understand this may be inconvenient, especially when you want to send a gift directly to someone else. We truly wish we could make that easier. Unfortunately, this policy became necessary because of the increase in online payment fraud affecting small businesses.

In many fraud cases, the correct billing address is used so the order appears legitimate, but the package is sent to a different shipping address. Later, the true cardholder disputes the charge because the card was used without permission. When that happens, our small business loses the product cost, printing cost, packaging cost, shipping cost, any small profit from the order, and we are also charged a chargeback fee.

Because our products are printed specifically for each order, those losses add up quickly. We are not a large corporation that can absorb repeated fraud losses, so we have had to put this policy in place to protect our business and keep our store open.

Scout would gladly chase off the scammers if he could. Unfortunately, he is better at sniffing snacks than stolen credit cards.

Gift Orders

If you are purchasing a gift, your order will need to be shipped to your billing address first. You can then send or give the item to your gift recipient.

We know this adds an extra step, and we sincerely apologize for the inconvenience. This policy is not meant to make things harder for our honest customers. It exists because fraudulent orders have caused real losses for small businesses including ours.

Where We Ship

All of our products are printed and shipped from within the United States.

At this time, we ship only to the United States and Canada.

We previously loved serving customers all over the world, but due to a high number of fraudulent overseas orders, we had to limit checkout availability. This was a difficult decision, but it became necessary to protect our small creative business from losses we cannot afford.

International Customers Outside the USA and Canada

If you live outside the United States or Canada and are genuinely interested in placing an order, please use our contact form below to reach out to us before ordering.

In some cases, we may be able to arrange a different approved payment method that allows us to safely accept and ship your order. We are happy to hear from honest customers who love our designs, and we truly appreciate your understanding.

Casey says good people should not have to pay for what scammers do. Scout agrees, although he mostly agrees because Casey gave him a treat.

Why These Policies Exist

We know shipping policies are not the most exciting thing to read, but we believe in being honest with our customers.

Our shipping rules are in place because fraud hurts small businesses and honest shoppers. Every chargeback, stolen card, and fake order makes it harder for creative businesses to offer fun products at fair prices.

We are grateful for every real customer who supports Casey and Scout. Thank you for understanding why these policies are necessary, and thank you for helping us keep our small business safe.

Questions?

If you have questions about shipping, delivery, or whether we can help with a special situation, please contact us through our website contact form below.

Casey will do her best to help. Scout will supervise.